Shipping policy

Canada Post Labour Dispute

November 15, 2024

Mode Choc is aware of potential service disruptions at Canada Post due to the ongoing labour dispute and is closely monitoring the situation.

In response, we are currently working to establish alternative carriers to continue providing web order services to the majority of our customers in Quebec and across Canada.

  • We expect additional delays in parcel delivery, but we're hoping to keep these under 5 business days.
  • Please note that these additional delays apply to any orders that were not shipped as of November 14, 2024.
  • Additionally, we cannot intervene with orders already in transit via Canada Post.

We will update this message as the situation develops.

Thank you for your patience and trust.


Shipping procedure

Shipping is free with any purchase(s) over $75.00. This offer is only valid in Canada, on products ordered online via the Website.It doesn’t include taxes, gift cards and articles identified as "store delivery only". We offer a flat rate of $10 for all shipping in Canada. Usually, all deliveries will arrive within 4 to 7 business days, excluding weekend and holidays.

Mode Choc works hard to offer its clients the best retail prices on the market. In this case, the shipping rate cannot be hidden in our product prices. 100% honesty is our motto!

In the rare case the shipping costs of your order should be unreasonnably higher than our shipping allowances, Mode Choc reserves the right to cancel your order. In such cases, our customer service team will contact you to let you know. 

In-store pickup

The in-store pickup option is totally FREE. It means that your order will be delivered to your chosen Mode Choc store that you have previously selected in the shipping option of your purchase. All deliveries will arrive in-store within 1 to 5 business days. When your order is ready for pickup, you’ll receive an email. Then, you must go in front of the main door of your pickup store during the scheduled hours (see schedule below). At your arrival, call the 1-844-887-2462 to say you’re here and the responsible person will be happy to bring you your order.

Schedule for in-store pickup in front of the door:
Monday to Friday: 9:30 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 12 pm – 4 pm

Note that you can also go to the checkout of your pickup store at any time to recover your package.

A few tips to avoid returns:

  • During your shopping, carefully consult the sizing chart. As we have several brands in store, the sizing may change from one product to another.
  • Make sure to review your order before finalizing your payment.
  • You can exchange or refund in any of our stores.

Presale Items

As stated above, the total amount of your order must be over $75 to benefit from a free shipping, but this is excluding the presale items. When buying presale items, a $2.99 handling charge is automatically applied to your total, no matter the final amount of your order.

Sales tax

In Canada, Mode Choc collects sales tax on products ordered through this website. The sales tax rate that will apply to an order depends on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in all provinces, except in the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sales tax is added to all orders in Quebec (9.975%).